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Ask about freight pricing, documents or claims

Describe the shipment or paste the line items from an invoice you do not understand. The assistant explains what each part is and what usually causes it. It covers the US market, and it will tell you when the answer belongs to your carrier's tariff rather than to general practice.

Freight assistant5 free replies
Ask me anything about how freight is priced, which mode fits a shipment, or why an invoice does not match a quote. I explain mechanics and work through your own numbers — I cannot quote live rates, check capacity or book anything.

Five free replies a day. It will not check availability, quote a live fare or rate, make a booking, or tell you that an operator or vehicle is safe — those are limits by design.

Prefer a person

Send us the shipment that does not add up

This is not a booking and nothing is reserved. We hold no capacity and we are not a broker — where a relevant provider can help, we will say so and you decide whether to contact them.

This is not a booking. Nothing is reserved, no availability is held and there is no obligation. We may pass your details to a relevant provider so they can respond. Privacy policy.

CalculatorsFree worksheet